Service terms & conditions

1. Booking requests

Times submitted through the website are requests. A walk is booked only after K-9 Buddy confirms it. Prices shown when the request is made are retained for that booking.

2. Payment

Payment is accepted by bank transfer or cash and should normally be made within seven days of the completed service. The customer account shows recorded payments and any amount still to pay. Please contact us if a displayed balance appears incorrect.

3. Cancellation

Please provide at least 24 hours' notice when cancelling or changing a confirmed walk. K-9 Buddy may charge the full booked price when less than 24 hours' notice is given, except where it is reasonable to waive the charge because of illness, emergency or another exceptional circumstance.

If K-9 Buddy cancels, no charge will be due. Any payment already made for that service will be refunded or credited.

4. Weather and safety

Walks may be shortened, moved or replaced with an appropriate home visit when extreme heat, severe weather, travel disruption or a safety concern makes the planned walk unsuitable. The dog's welfare comes first.

5. Dog information

Customers must provide accurate contact, health, medication, behavioural, veterinary and emergency information and tell K-9 Buddy promptly when it changes. Customers should disclose anything that could affect the safety of the dog, walker, public or other animals.

6. Veterinary emergencies

K-9 Buddy will try to contact the customer and emergency contact first. Where recorded permission has been given and urgent care is reasonably necessary, the dog may be taken to its usual or nearest available veterinary practice. Veterinary charges remain the customer's responsibility unless otherwise required by law.

7. Access and keys

Any keys or access instructions will be used only to provide the agreed service and must not be included in ordinary contact messages. Final key-handling arrangements should be agreed directly.

8. Privacy

Customer and dog information is used as explained in our privacy notice.

9. Contact

Questions, cancellations and corrections can be submitted through the contact page. Final business address and contact details will be inserted before these terms are adopted.